ckb44 Privacy Policy

1Introduction and Scope

This Privacy Policy ("Policy") describes how ckb44 ("ckb44", "we", "us", or "our") collects, uses, stores, discloses, and protects personal information about you when you access or use the ckb44 platform, including the website at ckb44.pro and all associated services (collectively, the "Service"). By registering an account or otherwise using the Service, you acknowledge that you have read and understood this Policy and consent to the practices described herein.

This Policy applies to all users of the Service, regardless of how they access it (mobile browser, desktop browser, or any other means). It applies to personal data collected from players located in Bangladesh as well as any other jurisdiction from which the Service is accessed. Where this Policy refers to "personal data", it means any information that identifies or could reasonably identify you as an individual.

2Personal Data We Collect

ckb44 collects personal data in three broad categories: information you provide directly, information collected automatically when you use the Service, and information received from third parties. The specific types of data in each category are set out below.

Information You Provide Directly

• Registration data: full name, date of birth, email address, mobile phone number, and chosen username and password when you create an account.
• Identity verification documents: copies of government-issued photo identity cards, passport pages, or other KYC documentation submitted at our request.
• Payment data: mobile banking account numbers (bKash, Nagad, Rocket, Upay) used to make deposits or receive withdrawals. We do not store full payment card numbers.
• Communications: messages and attachments you send to our support team via email at [email protected].

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage and activity data: pages visited, games played, bet amounts, game outcomes, session duration, click patterns, and feature interactions within the Service.
• Cookies and similar technologies: session cookies, persistent cookies, and local storage tokens used to maintain your login state and personalise your experience.

Information from Third Parties

• Payment verification data from bKash, Nagad, Rocket, and Upay to confirm the status and authenticity of deposits and withdrawals processed through their networks.
• Identity verification data from third-party KYC providers engaged by ckb44 to verify the identity documents you submit, where applicable.

3How We Use Your Personal Data

ckb44 uses the personal data it collects for the following purposes, each of which constitutes a legitimate and necessary use of personal information in the context of operating an online gaming and sports betting service in Bangladesh:

• Account creation, maintenance, and authentication — verifying your identity at registration and on each login to ensure only you can access your account.
• Processing deposits and withdrawals — communicating with bKash, Nagad, Rocket, and Upay to confirm, credit, and reconcile all financial transactions on your account.
• KYC and fraud prevention — verifying your age and identity to comply with applicable standards, and detecting, investigating, and preventing fraudulent, abusive, or unlawful use of the Service.
• Customer support — responding to your enquiries, complaints, and dispute submissions through our support channels.
• Service improvement — analysing aggregated usage data to understand how players interact with the platform, identify bugs, and develop new features that improve the overall experience.
• Marketing communications — sending you promotional offers, bonus notifications, and platform updates by email or SMS, subject to your communication preferences and opt-out rights.

ckb44 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as required by applicable law.

4Disclosure of Personal Data

ckb44 does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial purposes. We disclose personal data only in the following limited circumstances:

Service Providers

We share personal data with carefully selected third-party service providers who perform functions on our behalf, including payment processing partners (bKash, Nagad, Rocket, Upay), identity verification providers, cloud hosting and infrastructure providers, and customer support tooling providers. These providers are contractually bound to use your data only for the purpose of providing their services to ckb44 and to maintain appropriate security standards. They are not permitted to use your data for their own independent purposes.

Legal Obligations

We may disclose personal data where required by applicable law, regulation, court order, or the lawful request of a government or regulatory authority. In such cases, ckb44 will disclose only the minimum information necessary to satisfy the legal obligation and will notify the affected player to the extent permitted by law.

Business Transfers

If ckb44 undergoes a merger, acquisition, restructuring, or sale of all or a substantial part of its assets, personal data held by ckb44 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via a notice on the platform, and your data will continue to be used in accordance with this Policy (or a revised policy that you will be informed of in advance).

5Cookies and Tracking Technologies

ckb44 uses cookies and similar browser-based storage technologies to deliver and improve the Service. The cookies we use fall into the following categories:

• Strictly necessary cookies: required for the Service to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core functionality.
• Functional cookies: used to remember your preferences such as language setting and display choices, so you do not need to re-enter them on each visit.
• Analytics cookies: used to collect aggregated information about how players interact with the platform — pages visited, features used, and time spent — to help us identify improvements.
• Marketing cookies: used to identify you across sessions so we can deliver relevant promotional content within the Service. We do not use cross-site tracking cookies that follow you to other websites.
• You may control cookies through your browser settings. Disabling non-essential cookies may affect certain features of the Service but will not prevent you from accessing your account or placing bets.

ckb44 does not use third-party advertising networks or cross-site tracking pixels. All analytics are conducted using first-party data collected within the ckb44 platform only.

6Data Security

ckb44 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include:

Technical Measures

All data transmitted between your device and ckb44's servers is protected by 256-bit SSL/TLS encryption. Account passwords are stored using one-way cryptographic hashing and are never stored in plain text. Our infrastructure uses firewalls, intrusion detection systems, and regular security patching to defend against external threats. Access to production databases is restricted to authorised personnel only, using role-based access controls and multi-factor authentication.

Organisational Measures

Access to personal data within ckb44 is limited to employees and contractors who have a legitimate need to access it in order to perform their job functions. All such personnel are subject to confidentiality obligations. ckb44 conducts periodic internal reviews of data access logs and security procedures. In the event of a data security incident, ckb44 will take prompt remedial action and notify affected users as soon as reasonably practicable.

7Your Privacy Rights

As a user of the ckb44 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within 30 days and will not charge a fee for exercising your rights in ordinary circumstances.

• Right of access: you may request a copy of the personal data ckb44 holds about you, together with a description of how it is being used.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may ask us to correct or complete it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ckb44's legal obligations to retain certain records.
• Right to restrict processing: you may ask us to restrict our use of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to object to marketing: you may opt out of receiving marketing communications from ckb44 at any time by contacting [email protected] or by following the unsubscribe link in any marketing email we send you.
• Right to data portability: you may request a copy of the personal data you have provided to ckb44 in a structured, commonly used, machine-readable format.

ckb44 will verify your identity before processing any data rights request to ensure we do not disclose or modify another person's data. We may decline requests that are manifestly unfounded, excessively repetitive, or legally permissible to refuse.

8Data Retention

ckb44 retains your personal data for as long as your account remains active and for such period thereafter as may be required by applicable law or regulation. For most categories of personal data, our standard retention period after account closure is 5 years, reflecting standard record-keeping practices for financial services businesses. Transaction records (deposit and withdrawal history) may be retained for up to 7 years to satisfy financial record-keeping obligations. After the applicable retention period expires, personal data is securely deleted or anonymised.

Players who wish to request deletion of their data before the end of the applicable retention period should contact [email protected]. ckb44 will consider all such requests and delete data that it is not legally required to retain. Where ckb44 is unable to fully delete data due to a legal obligation, it will inform you of the categories of data it must retain and the reason for doing so.

9Children and Minors

The ckb44 Service is strictly for adults aged 21 years and above. ckb44 does not knowingly collect personal data from persons under the age of 21. If you believe that a minor has registered an account with ckb44 or that we have inadvertently collected personal data from a person under 21, please contact us immediately at [email protected]. We will investigate and, if confirmed, promptly delete the relevant account and all associated personal data.

Age Verification

As part of our commitment to preventing underage gambling, ckb44 implements age verification checks at the point of registration and may request documentary proof of age (such as a National ID card or birth certificate) at any time. Where a player's age cannot be satisfactorily verified, their account will be suspended and any winnings will be withheld pending verification. ckb44 may use third-party age verification services to supplement its internal checks.

Parental Controls

Parents and guardians who are concerned that a minor in their household may have accessed or attempted to access the ckb44 platform should contact [email protected] immediately. ckb44 recommends that parents and guardians use internet filtering software to restrict minors' access to online gambling platforms. We take underage access seriously and will cooperate fully with any investigation relating to it.

10Changes to This Policy

ckb44 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the features of the Service. When material changes are made, we will provide notice via a prominent announcement on the ckb44 platform. The date of the most recent revision is displayed in the "Last updated" field at the top of this page. We encourage you to review this Policy periodically.

Your continued use of the ckb44 platform after any update to this Policy constitutes your acceptance of the revised Policy. If you do not agree with any change to this Policy, you should stop using the Service and contact [email protected] to close your account and arrange the return of any real-money balance.

11Third-Party Links and Services

The ckb44 platform may contain references to third-party payment providers (bKash, Nagad, Rocket, Upay) and game software suppliers (such as Pragmatic Play, Evolution Gaming, and other providers). ckb44 is not responsible for the privacy practices of these third parties. When you interact with a third-party service — for example, when you initiate a bKash payment — your data is handled by that third party under their own privacy policy, which we encourage you to review.

• Game providers integrated into the ckb44 platform may collect technical gameplay data (such as game round IDs and RNG seed values) as part of their game integrity and audit processes. This data is used solely for game verification purposes and is not used to identify you personally.
• Payment provider integrations — bKash, Nagad, Rocket, and Upay — process your mobile banking transaction under their own terms and privacy policies. ckb44 receives only the confirmation status and transaction reference number from these providers; we do not receive or store your full mobile banking PIN or account credentials.
• Any third-party service that requires you to leave the ckb44 platform will be clearly identifiable. ckb44 accepts no responsibility for the content, security, or privacy practices of any external website or service.
• International Data Transfers

12Contact and Data Controller

ckb44 is the data controller responsible for the personal data described in this Policy. If you have any questions about this Policy, wish to exercise any of your data rights, or have a concern about how your personal data is being handled, please contact our data team by email at [email protected]. Please include "Privacy" in your subject line so we can route your message to the correct team member promptly.

We are committed to resolving privacy concerns promptly and transparently. If you submit a privacy enquiry, we will acknowledge it within 48 hours and provide a substantive response within 30 days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you accordingly.

13Governing Law

This Privacy Policy is governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with this Policy shall be resolved through the dispute resolution process set out in the ckb44 Terms and Conditions.

If you are located in Bangladesh and have a complaint about our data practices that we have been unable to resolve to your satisfaction, you may have the right to lodge a complaint with the relevant data protection authority. ckb44 will cooperate fully with any investigation by a competent supervisory authority.